Terms & Conditions

These Terms & Conditions govern the sale of goods through danielhandl.com. Additional identification of the seller is in the Imprint.

1. Seller

The operator and seller is:

TOVARNA.CZ, s.r.o.
Registered office: Na Okraji 1947, 250 01 Brandýs nad Labem, Czech Republic
Company ID: 27382745, VAT ID: CZ27382745
E-mail: info@tovarna.cz

2. Order and conclusion of contract

  • By submitting an order, you confirm that you agree to these terms.
  • The purchase contract is formed when we confirm receipt of your order by e-mail.
  • We reserve the right to cancel an order in the event of an obvious price error or unavailability of the goods.

3. Price and payment

  • All prices are final (including VAT; we are VAT-registered).
  • Prepayment: We operate exclusively on the basis of prepayment by bank transfer. You will receive payment details in the order confirmation.
  • Shipping rule: We dispatch the goods only after the full purchase price has been credited to our bank account. Until payment is received, the goods remain our property and do not leave our warehouse.

4. Shipping and delivery

  • We deliver to the address stated in the order form. Shipping and packaging charges apply only within the Czech Republic. If you provide an address outside the Czech Republic, we will contact you to agree on the next steps.
  • The delivery period begins on the day the payment is credited to our account.
  • Risk of damage to the goods passes to you when you take receipt of the shipment from the carrier.

5. Returns (withdrawal)

  • As a consumer, you have the right to return the goods without giving reasons within 14 days of receipt.
  • Exception: The right of withdrawal does not apply to goods made or modified to your specifications (custom-made). Please bear this in mind for design pieces produced to order.
  • You must return the goods undamaged and at your own expense. We will then refund your payment.

6. Complaints

  • We provide the statutory 24-month warranty on the goods.
  • We remedy defects by repair, replacement, price reduction or refund. Please report a complaint by e-mail (ideally with a photo of the defect); we will agree on the next steps.

7. Dispute resolution and personal data

  • We seek to resolve any disputes by agreement. If that is not possible, you have the right to out-of-court resolution with the Czech Trade Inspection (www.coi.cz).
  • We protect and process your personal data only for the purpose of processing your order. Details are in our Privacy Policy on this website.

In Brandýs nad Labem, 22 April 2026